Dog Carrier Car Seat “Pearl Purse” Owleys

Returns

If you are not happy with your purchase and wish to return an item, please contact us via email or phone call within 30 days of receiving your order to be eligible for a full refund. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging. 

Please note the customer is responsible for return shipping costs unless the item is defective or not as described.

The sale or discounted items are considered final sales and cannot be returned for store credit or refunded to the original form of payment. All returns must be in original condition with packaging intact. For Order Return inquiries, please email support@factorybuy.store. Our customer support team strives to respond to all inquiries within 12 hours during our regular business hours.

Refunds (If applicable)

Once we receive and inspect your returned item, your refund will be processed within 7 business days to your original payment method. For Order Refund inquiries, please email support@factorybuy.store.