We want you to have the easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, returns, and more.
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout where you’ll enter your shipping and payment information.
We strive to offer a secure and convenient checkout experience with a variety of payment options. We currently accept: Credit/Debit Cards: All major cards, including Visa and Mastercard. Installment & Financing: Flexible payment solutions through Klarna and Affirm. Direct Payments: Secure transfers via Bank Account and Link.
We currently ship all of our products from our warehouses in US.
All orders are processed within 1-3 days Monday-Saturday.
Yes! Your post-purchase email includes your order tracking number (this is sent to you typially within 2-4 days after ordering - unless there is high demand) and a link to our tracking tool. Simply copy the tracking number provided within the post-purchase email and paste it into the tracking tab. Once you hit enter your tracking information will be available to you. You can also track the status of your order here. For additional assistance with your order, you can contact us using the details below:
Factorybuy
Customer support: 9:00 am to 5:00 pm EST
Email: support@factorybuy.store
Phone: +91 9211653985
Address: 3rd Floor, Plot No. 211, Okhla Phase 3 Rd, |, Okhla, New Delhi, Delhi 110020
We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.
You can also contact us via our contact us page by clicking here
A: If your order status shows as delivered but you haven't received it yet, here are some steps you can take:
1. Check with other recipients
Your order could have been received by other members of your household, guards, receptionists, or lobby personnel on your behalf. You may also check mailbox and with neighbours.
2. Check your local pick up points
Your order could be at your local pick up point. A simple google search of your area will show you them.
3. Contact the seller or courier service
You can directly contact the logistics partner.
If you received a call or SMS from the Third-Party Logistics (3PL) Rider, consider reaching out to them to ask about your package. This may be due to the wrong tagging of orders.
4. Check your delivery address
Ensure that your delivery address is correct. On the order details page and order confirmation email, you can view your delivery address.
5. Raise a refund request
You may raise a refund request for non-receipt of the order as long if it has been over 14 days after you ordered it. Please reach out to support@factorybuy.store You may also call +91 9211653985. We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.
Yes your second order can be cancelled if a member of our staff is notified within 12 hours after purchase. Please reach out us:
Factorybuy
Customer support: 9:00 am to 5:00 pm EST
Email: support@factorybuy.store
Phone: +91 9211653985
Address: 3rd Floor, Plot No. 211, Okhla Phase 3 Rd, |, Okhla, New Delhi, Delhi 110020
We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.
You can also contact us via our contact us page by clicking here
But please note that once the order has been shipped out, it can't be canceled anymore.
Returns
* If you are not happy with your purchase and wish to return an item, please contact us via email or phone call within 30 days of receiving your order to be eligible for a full refund. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging.
* Please note the customer is responsible for return shipping costs unless the item is defective or not as described.
* The sale or discounted items are considered final sales and cannot be returned for store credit or refunded to the original form of payment. All returns must be in original condition with packaging intact. For Order Return inquiries, please email support@factorybuy.store. Our customer support team strives to respond to all inquiries within 12 hours during our regular business hours.
Refunds (If applicable)
* Once we receive and inspect your returned item, your refund will be processed within 7 business days to your original payment method. For Order Refund inquiries, please email support@factorybuy.store.
Reserved Rights Regarding Refunds
* IMPORTANT. Once a return is initiated, your items have 14 days to arrive in our warehouse. If your items do not arrive within that time frame. We reserve the right to refuse returns that do not meet our Return Policy conditions, such as items that have been used, altered, laundered, damaged, or are missing parts. Cases of suspected abuse or fraud will be handled accordingly.
My order arrived damaged or it’s missing.
* If you receive a broken or damaged, defective, or incorrect item, please report to us within 30 days of delivery with a photo of the item and we will issue you a replacement item or a complete refund. If you want to send it back to us we will pay fully for the shipping costs. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For Order Return inquiries, please email support@factorybuy.store. Our customer support team strives to respond to all inquiries within 12 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.
Sale Items * Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded or canceled
Contact Us
Factorybuy
Customer support: 9:00 am to 5:00 pm EST
Email: support@factorybuy.store
Phone: +91 9211653985
Address: 3rd Floor, Plot No. 211, Okhla Phase 3 Rd, |, Okhla, New Delhi, Delhi 110020 We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.
You can also contact us via our contact us page by clicking here https://factorybuy.store/contact-us/
Once your return has arrived in our warehouse you can get a refund of the payment within 7 business days. We will initiate a refund to the payment method used to make your purchase. For Order Refund inquiries, please email support@factorybuy.store
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order
Contact Us
Factorybuy
Customer support: 9:00 am to 5:00 pm EST
Email: support@factorybuy.store
Phone: +91 9211653985
Address: 3rd Floor, Plot No. 211, Okhla Phase 3 Rd, |, Okhla, New Delhi, Delhi 110020 We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.
You can also contact us via our contact us page by clicking here https://factorybuy.store/contact-us/
You are able to cancel your order 24 hours after placing it before the order is shipped out for a full refund. All you need to do is email us at support@factorybuy.store to cancel within the time period.
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout where you’ll enter your shipping and payment information.
If you have any questions, here are some useful links:
