What are your shipment handling times?
- All orders are processed within 1-3 days Monday-Saturday.
What is the estimated transit/ shipping time?
- The estimated time of transit/shipping is 4-7 days. We deliver Monday-Saturday. For orders within the US. Currently, We offer FREE shipping on all orders!
What is the estimated delivery time?
- The estimated time of delivery is 5-10 days for orders within the US.
Do I get a tracking number with my order?
- Yes! Your post-purchase email includes your order tracking number and a link to our tracking tool. Simply copy the tracking number provided within the post-purchase email and paste it into the tracking tab (click here to visit our tracking page). Once you click to enter your tracking information will be available to you. You can also use the following link to our tracking tool ( click here to visit our tracking page). For additional assistance with your order, you can contact us support@factorybuy.store. Our customer support team strives to respond to all inquiries within 12 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.
How are items packaged?
- All items are carefully packaged to avoid any form of damage.
What method will be used to ship my item?
- All orders are shipped via standard ground. We’ll ship your order at the earliest possible time to ensure fast delivery. For additional assistance with your order, you can contact us at support@verniershop.com. Our customer support team strives to respond to all inquiries within 12 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.
Who will deliver my order?
- FedEx is our primary parcel local carrier. However, UPS, USPS or any other available courier may be used as an alternative, it all depends on the delivery location.
I’ve changed my mind. How can I cancel my order?
- You are able to cancel your order within 24 hours from placing it before the order is shipped out for a full refund. All you need to do is email us at support@factorybuy.store to cancel within the time period described above. Our customer support team strives to respond to all inquiries within 12 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.
My order arrived damaged or it’s missing. What do I do?
- If you receive a broken or damaged, defective, or incorrect item, please report to us within 30 days of delivery with a photo of the item and we will issue you a replacement item or a complete refund. If you want to send it back to us we will pay fully for the shipping costs. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For Order Return inquiries, please email support@factorybuy.store. Our customer support team strives to respond to all inquiries within 12 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.
I ordered several items, why did they arrive in multiple shipments?
- We always make every effort to ship your order in one single shipment. However, there are occasions when we may have to split your order into multiple shipments. The most common reasons for dividing an order are; product availability. products shipping directly from a vendor or a large order requiring multiple shipments. Please know that when we divide an order into multiple shipments, you are not being charged an additional cost.
I received the wrong item. What do I do?
- In case you received the wrong item by mistake, we apologize. Please let us know as soon as possible so we are able to send you the correct product, along with a pre-paid shipping label in order for you to be able to return the wrong item at no additional cost for you. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging. For additional assistance with your order, you can contact us at support@factorybuy.store. Our customer support team strives to respond to all inquiries within 12 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.
When will my credit card be charged?
- Your credit card will be charged as soon as your order is submitted.
What are your payment options?
- Currently, we accept payments through Visa and Mastercard only.
Contact Us
Factorybuy
Customer support: 9:00 am to 5:00 pm EST
Email: support@factorybuy.store
Phone: +91 9211653985
Address: 3rd Floor, Plot No. 211, Okhla Phase 3 Rd, |, Okhla, New Delhi, Delhi 110020
We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.
You can also contact us via our contact us page by clicking here https://factorybuy.store/contact-us/
