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We offer free express shipping on all orders within the United States. No additional shipping fees or taxes will be charged — our prices are all-inclusive.
Orders are typically processed within 1 to 3 business days. Once your order is processed, you’ll receive an email with a tracking number to monitor your shipment.
After processing, your order will be delivered within 2 to 6 business days via express shipping. Our goal is to get your products to you as quickly as possible.
Our warehouse is located at: 2 Park Plaza, Suite 680, Irvine, CA 92614, USA
Please note: We do not offer in-person pickups or visits. This address is for fulfillment and delivery operations only.
We work with trusted delivery partners such as USPS, UPS, FedEx, DHL, and others. The carrier is selected based on your location for optimal delivery speed.
United States: 3-9 Business days
Free Express ShippingTracking Information
You will receive tracking details by email once your order has been shipped. In some cases, your items may arrive in separate packages depending on logistics and availability.
Questions?If you have any questions or need assistance, feel free to reach out to our support team at support@factorybuy.store. We’re here to help!
You may cancel your order any time before it has been shipped. If your order has already been processed or dispatched, we may not be able to cancel it.
For the best chance of cancellation, we recommend contacting us within 12 hours of placing your order.
We kindly ask that you check your order as soon as it arrives. If anything is damaged, defective, or if you received the wrong item, please get in touch with us right away.
We’ll take a look at the issue and do our best to make it right for you.
At FactoryBuy.Store, your satisfaction is our top priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is making you happy, so you receive the following guarantees:
Not satisfied with your order? No worries! You can return it within 30 days for a refund or replacement, no questions asked, as long as the item is in its original condition.
Note: Return shipping is the buyer’s responsibility unless otherwise stated.
Full refunds may not apply if the order doesn’t arrive due to reasons within your control (e.g., incorrect address).
Additionally, if the order is delayed or lost due to exceptional circumstances beyond our control (e.g., customs delays, natural disasters), a full refund may not apply.
To initiate a return, please contact us at support@factorybuy.store. We’ll provide the return address and instructions for completing the return process.
Returns must be authorized before being shipped back.
All our products are backed with a 30-day money-back guarantee from the date of delivery. Just send us a message on our Contact Us page or contact us at support@factorybuy.store, and we will refund the purchase price.
Refunds are typically processed within 5–7 business days after approval. The credit may take additional time to appear in your account, depending on your bank or card provider.
Once we receive and inspect your returned item, we’ll send you an email to let you know it arrived safely. We’ll also update you on whether your refund has been approved.
If it is approved, your refund will be processed and the amount will be automatically credited to your original payment method (such as your credit card) within a few business days.
Haven’t seen your refund yet? Here’s what to do: Start by checking your bank account again.
Then, get in touch with your credit card company — sometimes it takes a little time before the refund officially shows up. You can also check with your bank, as there may be some additional processing time.
If you’ve done all of the above and still haven’t received your refund, feel free to reach out to us; we’re happy to help.
You’ll be responsible for covering the shipping costs when returning an item. Please note that shipping costs are non-refundable.
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