Refunds & Returns Policy

Welcome to Factorybuy! Your satisfaction is our priority. This Return & Refund Policy outlines the terms and conditions for returns, refunds, and exchanges for purchases made on Factorybuy.store, operated by Domovo. Our aim is to make your shopping experience as smooth as possible, even if you need to make a return.

Order Cancellation

You may cancel your order any time before it has been shipped. If your order has already been processed or dispatched, we may not be able to cancel it. We recommend contacting us within 12 hours of placing your order at support@factorybuy.store for the best chance of cancellation.

Damages & Issues

We kindly ask that you check your order as soon as it arrives. If anything is damaged, defective, or if you received the wrong item, please get in touch with us right away at support@factorybuy.store, providing photos of the damage if applicable. We will promptly review the issue and, if confirmed, we will cover the return shipping costs for the damaged or incorrect item and offer you a full refund or a replacement at no additional charge.

Easy Returns & Satisfaction Guarantee

At Factorybuy.Store, your satisfaction is our top priority. We proudly offer a satisfaction guarantee that ensures you will receive a purchased item on time and as described.
Not satisfied with your order? No worries! You can return it within 30 days for a refund or replacement, no questions asked, as long as the item is in its original condition.

When Full Refunds May Not Apply:

Full refunds may not apply under specific circumstances:

• If the order doesn’t arrive due to reasons within your control (e.g., incorrect address provided by the customer, refusal to accept delivery).
• If the order is lost in transit by the shipping carrier, we will conduct an investigation with the carrier. If the item is confirmed lost, we will issue a full refund or send a replacement.
• If the order is delayed or lost due to exceptional circumstances beyond our control (e.g., severe weather events, natural disasters, acts of war).

Return Instructions

To initiate a return, please contact us at support@factorybuy.store with your order number and reason for return. Returns must be authorized by our team before being shipped back.

For all returns, please ship the item to our fulfillment warehouse at:
2 Park Plaza, Suite 680, Irvine, CA 92614, USA.

Please ensure the item is securely packaged, ideally in its original packaging, and includes all accessories and proof of purchase. We recommend using a trackable shipping service.

Return Window

All our products are backed with a 30-day money-back guarantee from the date of delivery.

Return Shipping Costs

For returns due to customer remorse (e.g., you changed your mind, no longer need the item), you will be responsible for covering the return shipping costs. Original shipping costs paid at the time of purchase are non-refundable.

For returns due to damaged, defective, or incorrect items, Factorybuy will cover the return shipping costs. Please follow the instructions in the ‘Damages & Issues’ section above.

Refund Processing

Once we receive and inspect your returned item, we’ll send you an email to let you know it arrived safely and update you on whether your refund has been approved.

If approved, your refund will be processed, and the amount will be automatically credited to your original payment method (such as your credit card) within 5–7 business days after approval. The credit may take additional time to appear in your account, depending on your bank or card provider.

Late or Missing Refunds (if applicable)

Haven’t seen your refund yet? Here’s what to do:

1. Start by checking your bank account again.
2. Then, get in touch with your credit card company — sometimes it takes a little time before the refund officially shows up.
3. You can also check with your bank, as there may be some additional processing time.
   If you’ve done all of the above and still haven’t received your refund, feel free to reach out to us at support@factorybuy.store, we’re happy to help.