Last Updated: October 26, 2025
Returns
- If you are not happy with your purchase and wish to return an item, please contact us via email or phone call within 30 days of receiving your order to be eligible for a full refund. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging.
- Please note the customer is responsible for return shipping costs unless the item is defective or not as described.
- The sale or discounted items are considered final sales and cannot be returned for store credit or refunded to the original form of payment. All returns must be in original condition with packaging intact. For Order Return inquiries, please email support@factorybuy.store. Our customer support team strives to respond to all inquiries within 12 hours during our regular business hours.
Refunds (If applicable)
- Once we receive and inspect your returned item, your refund will be processed within 7 business days to your original payment method. For Order Refund inquiries, please email support@factorybuy.store.
Reserved Rights Regarding Refunds
- IMPORTANT. Once a return is initiated, your items have 14 days to arrive in our warehouse. If your items do not arrive within that time frame. We reserve the right to refuse returns that do not meet our Return Policy conditions, such as items that have been used, altered, laundered, damaged, or are missing parts. Cases of suspected abuse or fraud will be handled accordingly.
My order arrived damaged or it’s missing.
- If you receive a broken or damaged, defective, or incorrect item, please report to us within 30 days of delivery with a photo of the item and we will issue you a replacement item or a complete refund. If you want to send it back to us we will pay fully for the shipping costs. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For Order Return inquiries, please email support@factorybuy.store. Our customer support team strives to respond to all inquiries within 12 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.
Sale Items
- Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded or canceled
Contact Us
Factorybuy
Customer support: 9:00 am to 5:00 pm EST
Email: support@factorybuy.store
Phone: +91 9211653985
Address: 3rd Floor, Plot No. 211, Okhla Phase 3 Rd, |, Okhla, New Delhi, Delhi 110020
We will answer the phone 24/7 and reply to emails within 12 hours during working/ business days.
You can also contact us via our contact us page by clicking here https://factorybuy.store/contact-us/
