Refunds & Returns Policy

Order cancellation

You may cancel your order any time before it has been shipped. If your order has already been processed or dispatched, we may not be able to cancel it. We recommend contacting us within 12 hours of placing your order for the best chance of cancellation.

Damages & Issues
We kindly ask that you check your order as soon as it arrives. If anything is damaged, defective, or if you received the wrong item, please get in touch with us right away. We’ll take a look at the issue and do our best to make it right for you.

Easy Returns & Satisfaction Guarantee

At FactoryBuy.Store, your satisfaction is our top priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.

Our primary goal is making you happy, so you receives the following guarantees:

• Refund if the item is not as described or damaged;
• Refund if you do not want the product you received. You must return the item at your expense to our warehouse and the item must be unused.

Easy Returns:

Not satisfied with your order? No worries! You can return it within 30 days for a refund or replacement, no questions asked, as long as the item is in its original condition.

Note: Return shipping is the buyer’s responsibility unless otherwise stated.

When Full Refunds May Not Apply:

• If the order doesn’t arrive due to reasons within your control (e.g., incorrect address).
• If the order is delayed or lost due to exceptional circumstances beyond our control (e.g., customs delays, natural disasters).

Return Instructions:

To initiate a return, please contact us at support@factorybuy.store. We’ll provide the return address and instructions for completing the return process. Returns must be authorized before being shipped back.

30 Days return window from date of delivery

All our products are backed with 30-days money back guarantee from date of delivery. Just send us a message on Contact Us page or contact us at support@factorybuy.store and we will refund the purchase price.

Refunds are typically processed within 5–7 business days after approval. The credit may take additional time to appear in your account, depending on your bank or card provider.

Refunds (if applicable)
Once we receive and inspect your returned item, we’ll send you an email to let you know it arrived safely. We’ll also update you on whether your refund has been approved.
If it is approved, your refund will be processed and the amount will be automatically credited to your original payment method (such as your credit card) within a few business days.

Late or Missing Refunds (if applicable)
Haven’t seen your refund yet? Here’s what to do:

1. Start by checking your bank account again.
   
2. Then, get in touch with your credit card company — sometimes it takes a little time before the refund officially shows up.
   
3. You can also check with your bank, as there may be some additional processing time.
   

If you’ve done all of the above and still haven’t received your refund, feel free to reach out to us,  we’re happy to help.

Shipping
You’ll be responsible for covering the shipping costs when returning an item. Please note that shipping costs are non-refundable.